Nothing against the airline, somehow the incident last weekend
got me utterly disappointed with SQ. Me and 2
other friends are making a flight booking to Shanghai next month.
SQ has a promotion at a good price, note that the terms and
condition is no changes in flight details. My galfrd who is doing
the booking online has accidentially click on the wrong date.
Instead of departing to Shanghai on the 8th, she clicked on the
10th. Upon confirmation of the booking, she has suddenly realised
the mistake. Immediately she called SQ and also write in an e-mail.
Note that the timing difference from the mistake in booking and the
call is only half an hour. Since this is not a complain against SQ,
I shall not name any names here. The SQ personnel who answered her
call replied that it is a promotional ticket and strictly no
changes. My galfrd has also offered to pay some form of
penalty fee to SQ so that the SQ personnel can make changes. Out of
desperation, my galfrd said that she would complain to CASE.
The SQ personnel told her that there is "NOTHING" she can do and
asked her to go ahead to lodge the complain. Not forgetting there
is no reply to the e-mail my galfrd wrote in to ask for
assistance.
Being desperate and helpless, the next day (Sunday) my galfrd
went to the SQ office at Paragon. The lady who attended to her was
kind enough to suggest we give up on the promotion and
take up the normal pricing. This has result in topping up of
$200plus which we agree to do so. If
the SQ personnel offered us this
alternative yesterday could have saved my galfrd from the
guilt and sleepless night. Empathy certainly do not
exist here.
While the saga might be over... somehow I just couldn't write
off the disappointment with SQ. My relationship has gone far back
since my overseas undergraduate days. I have always insisted my dad
getting me only SQ open tickets for my to and fro numerious trips
for 4over yrs. SQ has always been my favourite airline and the
pride one feels that it is a "Singapore" airline
company. Needless to say, this incident has shaken my feelings
towards SQ. SQ has always strive in maintaining a good level
of service. May I also suggest this also includes certain level of
empathy and humane factors.
Oh well painful lesson learn . SQ is a coporate which govern by
the black and white rules. For those out there, be really careful
when you make internet bookings esp airtickets on promotional
prices.
